Responsible Gaming
Gaming Should Be Entertainment
At Imperial Wins Casino, we believe gambling should only ever be viewed as entertainment – never as a way to earn money or solve financial problems. If you find yourself thinking of gambling as income, it's important to seek help immediately.
We're committed to promoting safe and responsible gaming practices. Please take time to read the information below and use the tools available to maintain control of your gaming activity.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Imperial Wins Casino. We take age verification seriously and conduct rigorous checks to prevent underage gambling.
If you are under the legal age, please do not attempt to access our services. Parents and guardians can use parental controls and monitoring software to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
If you recognise any of these warning signs in yourself or someone else, it may indicate a gambling problem:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Your Gambling: Being secretive about the time or money spent gambling
- Inability to Stop: Finding it difficult to cut back or quit despite wanting to
- Gambling with Money You Can't Afford to Lose: Using rent, bills, or essential funds for gambling
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Borrowing Money to Gamble: Taking out loans or asking friends/family for money to gamble
- Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
- Escalating Bets: Needing to bet larger amounts to achieve the same excitement
- Lying About Gambling: Deceiving loved ones about the extent of your gambling activity
- Failed Attempts to Quit: Repeatedly trying and failing to reduce gambling activity
Self-Help Tools & Controls
Imperial Wins Casino provides several tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you're willing to deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the maximum amount you're prepared to lose within a chosen timeframe
- Reality Checks: Receive pop-up reminders during your gaming session showing how long you've been playing and how much you've wagered
- Session Time Limits: Set automatic session timeouts to remind you to take breaks
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all Imperial Wins Casino services
- Account Closure: Permanently close your account if you wish to stop gambling entirely
These tools are available in your account settings. We encourage you to use them proactively to maintain control of your gaming.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
New Zealand
- Gambling Helpline (New Zealand): Free, confidential phone and text service | Phone: 0800 654 655 | Website: www.gambling.org.nz
- Problem Gambling Foundation (PGF): Provides counselling and support services | Website: www.pgf.nz
United Kingdom
- GamCare: Free confidential support and counselling | Phone: 0808 8020 133 | Website: www.gamcare.org.uk
- GamStop: National self-exclusion scheme for online gambling | Website: www.gamstop.co.uk
- Gamblers Anonymous: Support groups for problem gamblers | Website: www.gamblersanonymous.org.uk
Australia
- Gambling Help Online: Free confidential support and counselling | Website: www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council: Resources and support for problem gambling | Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling: Helpline and resources | Phone: 1-800-522-4700 | Website: www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Federal centre for health education | Website: www.bzga.de
If You Need Help
Don't hesitate to seek support. Problem gambling is a serious issue, but help is available and recovery is possible. Whether you're experiencing difficulties yourself or concerned about someone else, reaching out to one of the organisations listed above is a positive step.
Remember: seeking help is a sign of strength, not weakness. Contact your nearest support service today – they're confidential, free, and staffed by trained professionals who understand what you're going through.
This information is provided for educational purposes. Imperial Wins Casino is committed to responsible gaming and compliance with all relevant regulations in New Zealand and the United Kingdom.